Driving Efficiency and Enhancing Customer Experience
Overview
Transform Topps Tiles’ digital infrastructure to streamline operations, enhance customer experience, and drive growth.
Challenges
Disjointed systems leading to inefficiencies in inventory and supply chain management.
Lack of a unified customer shopping experience across online and in-store channels.
High operational costs due to overstock and stockouts.
Innovative Approach
- Implemented an agile content management system for seamless frontend updates.
- Integrated robust APIs for smooth interaction with existing and future systems.
- Integrated Dynamics 365 Supply Chain Management to reduce lead times and improve product availability.
- Enhanced inventory management to minimize overstock and stockouts.
- Linked online and in-store channels to provide a consistent customer experience.
- Implemented advanced POS systems to enhance transaction efficiency and data collection.
- Leveraged analytics to track customer behavior, optimize inventory, and streamline operations.
RESULTS
- Enhanced Customer Experience: Improved shopping experience across channels, boosting customer satisfaction and loyalty.
- Operational Efficiency: Reduced lead times and optimized inventory levels, cutting costs significantly.
- Integrated Ecosystem: Unified digital systems allowed for seamless operations and strategic scalability.
Dynamics 365 CRM Solutions
Streamlining Supply Chain and Customer Engagement
In the Topps Tiles transformation, VE3 integrated Dynamics 365 CRM to unify customer data and streamline operations. The CRM served as the backbone for an optimized supply chain by providing real-time visibility into inventory and enabling data-driven decision-making. Its seamless integration with advanced POS systems and headless commerce solutions ensured consistent customer experiences across online and in-store channels. This robust implementation delivered operational efficiency and fostered stronger customer relationships.
