Objective
City Public Services (CPS), a local public service organization, sought to modernize its operations by implementing Oracle Fusion Applications. The goal was to establish a unified, digitally enabled system to enhance decision-making through consistent architecture, efficient processes, and comprehensive reporting.Â
Challenges
Data Migration Complexities
CPS faced difficulties in migrating data from legacy systems to Oracle Fusion, encountering issues related to data formats and quality. ​
User Adoption Resistance
Employees were hesitant to adopt the new system, leading to underutilization of its features.
Integration with Existing Systems
Integrating Oracle Fusion with existing applications proved challenging, affecting data flow and system compatibility. ​
Customization and Configuration Challenges
Balancing the need for customization to fit specific business processes while maintaining system integrity was a significant hurdle. ​
Project Management and Vendor Coordination
Coordination issues between CPS and the implementation vendor led to project delays and misaligned expectations.
Implementation Approach
Developed a detailed project plan with clear milestones and objectives.​ Â
Executed a structured data migration plan, including data profiling, cleansing, and validation. Â
Invested in user training and support to facilitate system adoption.​Â
Leveraged Oracle Integration Cloud (OIC) to simplify integration between Oracle Fusion and existing systems.​ Â
Prioritized configuration over customization to ensure compatibility with future upgrades.​ Â
Established a project governance framework to oversee vendor performance and project progress.​Â
Outcomes
- Enhanced Efficiency: Streamlined processes led to reduced operational costs and improved service delivery.​Â
- Improved Decision-Making: Access to real-time data and advanced analytics supported strategic decisions.​Â
- Employee Empowerment: User-friendly interfaces and self-service capabilities enhanced employee satisfaction and productivity.Â