The API Conundrum
A Deep Dive into the Challenges and Solutions of a Troubled System
LendUp, a credit provider, was receiving an increasing number of customer complaints concerning their mobile application. Customers reported issues with the app’s user interface, difficulties in transferring funds, and delayed loading times. The company’s technical team was unable to identify the snag, which ultimately resulted in a growing number of unhappy customers.
We executed an audit of the mobile application to identify glitches related to its performance, functionality, and security. This audit helped to identify the root-cause that the app was running on outdated technology, which was causing slow loading times and other performance related issues.
In accordance with the findings from the audit, we recommended a Strategic Design for the implementation of a new microservices-based architecture. This architecture would help to modernize the app and make it more scalable, secure, and performant. In addition to the required, we also proposed the implementation of new databases and technologies to enhance the app's functionality.
An automated testing process was carried in order to ensure that the app was functioning as expected. This testing process helped to identify bugs and other issues early in the development cycle, which enabled us to fix them before they impacted the app's performance.
To improve customer support, we also introduced a chatbot into the application. The chatbot provided customers with real-time support, answering frequently asked questions, and helping customers resolve queries instantly.
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Provides a centralized platform for organizations to design, deploy, monitor, and secure their APIs, enabling them to efficiently manage and scale their API programs.
Provides a comprehensive and systematic approach to software testing, ensuring that applications and systems meet quality standards, functional requirements, and user expectations.
Leverages design thinking, innovation, and strategic business planning to create solutions that address complex challenges and achieve long-term objectives while having a deep understanding of users & market trends.
Involves updating and upgrading legacy applications to improve functionality, reduce costs, enhance user experience, and align with the latest technologies and industry standards.